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Retail and consumer news from the Middle East. All the important stories, exclusive interviews, plus authoritative opinion and analysis

In Dubai, '80% of the wine lists are the same', but Abu Dhabi is opening to more alcohol brands

Alcohol brands blocked from Dubai target Abu Dhabi

Independent alcohol brands blocked from the Dubai market are entering the UAE by breaking into the more open Abu Dhabi market, industry insiders have said. The alcohol market in the UAE is regulated at the emirate level, and each has different levels of access and competition. Dubai’s market is a duopoly. Two distributors – Maritime […]

A Starbucks cafe in Beirut, Lebanon. Jobs are being cut due to 'continually challenging trading conditions' in the Mena region

Kuwait’s Alshaya lays off Mena Starbucks staff

Kuwait’s Alshaya Group, one of the Gulf’s largest franchise owners, is cutting jobs at its Starbucks outlets.   The coffee brand has suffered from calls for a boycott since the start of the Gaza conflict. “As a result of the continually challenging trading conditions over the last six months, we have taken the sad and very […]

A cafe in Dubai Mall. Consumers' tastes are changing, according to food producer Agthia Video length: 05:02

Made in UAE: consumers turn to local food brands

UAE consumers are increasingly turning to locally produced products, according to the head of a multi-billion-dirham food and beverage conglomerate.  Consumption patterns in the region are changing rapidly, prioritising healthy lifestyles, time-saving and convenience while maintaining authentic tastes.  “If you can produce something locally, give them good value for money, they are much more open […]

The increase in onion prices was caused by 'floods affecting production in India and some Asian countries' said Oman

Onion prices surge 300% in Oman

Onion prices have increased by 300 percent in Oman, primarily due to a ban on exports from India, according to a local media report. Prices rose from 0.14 baisas ($0.36 cents) per kilogramme in 2023 to 0.47 baisas per kilogramme in December of 2023, before surging to 0.6 baisas per kilogramme by mid-February 2024, the […]

Cenomi Said retail

Cenomi Centers gets $1.4bn to support growth plans

Cenomi Centers, Saudi Arabia’s largest shopping mall operator, has secured sustainability-linked financings worth SAR5.3 billion ($1.4 billion) from a consortium of regional banks. HSBC Saudi Arabia led the syndication, with participation from Saudi National Bank, Saudi Awwal Bank, Arab National Bank, Commercial Bank of Dubai, Mashreq Bank, and Qatar National Bank. The new facilities consist […]

Tihama operates WH Smith branches at airports in Riyadh, Jeddah and the UAE

Tihama board member rebels as group’s losses exceed $37m

A board member at troubled Saudi Arabian media group Tihama has rebelled over the company’s decision not to appeal against a court ruling that blocks its rescue plan. Sultan Abdul Latif Nuqli, a non-executive director, has filed a unilateral request to appeal against the Riyadh Commercial Court decision to reject Tihama’s restructuring proposal. The move […]

Around a quarter of UAE and Saudi shoppers are frustrated when they are not offered free delivery

Free delivery is decisive for UAE and Saudi shoppers

Among the myriad discounts and perks offered by the Gulf’s retail sector, one factor that stands as a vital consideration for UAE and Saudi shoppers is free delivery, a report has found. A survey by the buy-now-pay-later platform Tabby found that free shipping outweighs the allure of customer loyalty schemes. In all, 29 percent of […]

Malina Ngai, Asia and Europe CEO of Watsons, says the GCC and Mena have 'immense significance' for the beauty retailer

Asia’s largest beauty retailer plans GCC expansion

Watsons, Asia’s largest health and beauty retailer, is to launch in two more GCC markets after recording sales growth of 53 percent in the region last year. The company has 18 stores in the UAE, Saudi Arabia and Qatar through a franchise deal with AI Futtaim Group. It is targeting expansion into Bahrain and Kuwait […]

Fashion, Plant, Person

Cenomi Centers sells Riyadh shopping mall for $53m

Arabian Centres Co., know as Cenomi Centers and Saudi Arabia’s largest shopping mall operator, has sold Sahara Plaza in Riyadh for SAR200 million ($53.33 million). The shopping centre is the fourth asset to be sold as part of the company’s programme to sell a portfolio of non-core assets worth SAR2 billion. Sahara Plaza has been […]

Heading to the same store or somewhere new? UAE consumers believe companies should offer tangible rewards for their loyalty

The perks and pitfalls of the UAE’s retail loyalty sector

When customers consistently fly with Emirates or buy their daily coffee at Tim Hortons, the chances are high that they are members of a loyalty programme – and companies deploy them to ensure they return to the brand. But UAE consumers are increasingly discerning about the brands and products with which they interact.  “The direct […]

Tecom Group's revenue reached a record of AED2.2 billion, up 10 percent year on year

Tecom profit rises 49% on growing customer demand

Tecom Group saw net profit for 2023 rise 49 percent year on year to AED1.1 billion ($299.48 million) on robust demand from new and existing customers across all its six business clusters. The company registered broad-based growth across the business, owing to the group’s ongoing efforts to enhance operations and reduce costs. Revenue reached a […]

Cenomi Centers' portfolio, including Mall of Dhahran, saw footfall rise to 124 million people in 2023

Saudi footfall at Cenomi Centers beats pre-Covid level

Footfall across Saudi Arabia’s largest shopping mall operator rose 19 percent year on year in 2023, eclipsing the pre-Covid level of 114 million in 2019. Cenomi Centers reported that the number of people through the doors at its 22 locations in 10 Saudi cities reached 124 million last year. Like-for-like occupancy rose from 90.3 percent on September […]

Red Sea connsumer prices ship under attack

Red Sea crisis ‘will push up Middle East consumer prices’

Higher prices will be seen in Middle East shops if the crisis in the Red Sea continues for another two months, the research firm BMI has warned. In late November, Houthi rebels in Yemen began attacking commercial vessels travelling through the Red Sea in what they claim is a show of support for Palestinians in […]

Saudi Arabia's first alcohol shop will be located in the diplomatic quarter in Riyadh

Saudi to open alcohol store for non-Muslim diplomats

Saudi Arabia will open its first alcohol store in Riyadh that will be available exclusively to non-Muslim diplomats, according to several media reports. Customers will have to register through a mobile app, get a clearance code from the foreign ministry, and respect monthly purchase quotas, Reuters reported, citing a document. The foreign affairs ministry is […]

rare book Shakespeare first folio

Rare chance to book profits for well-read investors

From his shop in Dubai’s Alserkal Avenue, Alex Warren has been asked to source books by a particular Kazakh author, rare Indian poetry and even a copy of Catcher in the Rye in every language ever published. “That was quite odd,” says Warren, who opened Zerzura Rare Books in October 2022. “I didn’t hear from […]

Architecture, Building, ShopAlyshaya, which operates brands including Victoria's Secret in Dubai, will close 60 stores in Egypt this year

Kuwait’s Alshaya scales back operations in Egypt

Kuwait’s Alshaya Group, one of the Gulf’s largest franchise owners, is scaling back its operations in Egypt due to “the difficulties faced by overseas businesses” in the North African country. “As a result of the economic situation over the last three years and the difficulties faced by overseas businesses trading in Egypt, we have taken […]

Vikas Chadha jumbo, dubai shops

Dubai is building bricks-and-mortar appeal, says Jumbo CEO

Dubai will remain a stronghold for bricks-and-mortar shopping despite the increased competition from online retailers, according to the chief executive officer of the UAE conglomerate Jumbo Group. “The city’s unique market dynamics, such as demand for luxurious goods, coupled with a significant tourist influx contribute to the continued relevance of physical stores,” Vikas Chadha told […]

Tihama operates the WH Smith brand in Saudi Arabia

Saudi media group Tihama to appeal against court ruling

The company that operates WH Smith shops in Saudi Arabia is to appeal against a court ruling that blocks its financial rescue plan. The Commercial Court in Riyadh rejected the proposal from media group Tihama on Monday. Shareholders approved the financial restructuring plan recommended by Tihama’s board of directors last month. More than 99 percent […]

LuLu Group chairman Yusuff Ali MA India's largest shopping mall

UAE’s LuLu to build India’s largest shopping mall for $483m

The UAE retail conglomerate LuLu Group is to develop India’s largest shopping mall, in Ahmedabad, Gujarat, for an estimated cost of 40 billion rupees ($482.67 million). The construction for the proposed shopping mall will start this year, Asian News International (ANI) news agency reported, quoting comments by Yusuff Ali MA, chairman and managing director of […]