Skip to content Skip to Search
Skip navigation

Dubai’s Hala reports 36% rise in trips as user numbers up

Hala manages 21,000 drivers on its platform with a fleet of 12,000 cars provided by franchise partners Hala
Hala manages 21,000 drivers on its platform with a fleet of 12,000 cars provided by franchise partners

Hala, Dubai’s e-hailing taxi service on the Careem app, has reported a 36 percent annual growth in trips in the first six months of 2023 and a 21 percent rise in new users year on year.

Khaled Nuseibeh, CEO at Hala, said that the performance has been “tremendous” this year so far, with March 2023 being the busiest month so far this year.

“We saw a 60 percent increase in reliability score compared to the same month last year,” he added.

As part of the Roads & Transport Authority’s (RTA) plan to achieve an 80 percent e-hail adoption rate in the coming years, Hala is continuing to ramp up its operations with over 1,000 additional cars to be onboarded by the end of 2023.  

The company recently signed an agreement with Dubai Taxi Corporation to onboard 600 cars that will be solely reserved for Hala users during evening peak hours starting September 2023. 

In July, Hala introduced the Careem Pay digital wallet for its fleet of ride-hailing captains to aid in quicker and more frequent payments of tips and bonuses. 

Hala has activated the payment solution for 17,000 “captains” (drivers) in the past month.  

Since January, Hala Home (captain support centre) has trained over 15,000 captains and conducted 130 workshops and team activities. 

Hala manages 21,000 captains on its platform with a fleet of 12,000 cars provided by its franchise partners. 

Latest articles

Waste To Energy Biogas plant with solar, battery station and E-car charging station

African renewables are ripe for investment, says Irena

Africa accounted for less than 1 percent of the new renewable energy sources added globally last year, and a conference in Abu Dhabi this week called on wealthy investors to help the continent achieve its targets. Amani Abu Zeid, commissioner for infrastructure and energy of the African Union Commission, told the International Renewable Energy Agency […]

Saudi Arabia Ronnie O'Sullivan snooker

Ronnie O’Sullivan to be Saudi snooker ambassador

Saudi Arabia has signed a deal with the world’s top snooker player, Ronnie O’Sullivan, for him to act as an “ambassador” for the sport in Saudi Arabia.  It was announced alongside news that Saudi Arabia has become an official sponsor of the World Snooker Championship that begins this weekend in Sheffield, UK. Under the three-year […]

UAE Costa Rica Cepa

Costa Rica added to UAE economic partners

The UAE has signed a comprehensive economic partnership agreement with Costa Rica, the latest in a string of trade deals around the world over the past two years. It is the first time the South American country has signed an agreement with a Middle Eastern country. The agreement will improve trade flows between the two […]

Animal, Zoo, Adult

Taqa confirms potential buyout of Spain’s Naturgy

Abu Dhabi National Energy Company (Taqa) has confirmed that it is holding talks with the three biggest shareholders of Spanish energy company Naturgy. In a statement published on the Abu Dhabi Securities Exchange, Taqa said it is holding talks with Criteria Caixa, which has a 26.7 percent stake in Naturgy. Discussions are also ongoing with […]