Skip to content Skip to Search
Skip navigation

Learn from the experts on implementing AI in business

AGBI brought together AI experts from around the world to tackle the “less familiar but more strategically critical” aspects of the subject that has captured global attention with its possibilities – and risks.

The panel at AGBI‘s VIP event at the Capital Club in Dubai consisted of:

  • Jessica Groopman, one of the Top 100 women in AI Ethics
  • Mario Rizk, digital practice principal at the event’s sponsor Oliver Wyman
  • Professor Neil Maiden, director of the UK’s National Centre for Creativity Enabled by AI
  • Noel Tock, partner at digital agency HumanMade
  • Business strategist Michael Bayler

Groopman pointed out that making proper use of AI in business requires good data, saying, “Companies shouldn’t be talking about their AI strategy. The real question should be ‘What’s our data strategy, and what’s its purpose?’”

Tock, meanwhile, explained that simply slotting AI into existing processes is “not necessarily the best outcome for customers. What is the best outcome? Being able to send the right message, to the right person, at the right time.”

Bayler added that “anticipating a possible customer need” and then “being able to feed them real-time solutions” is key to data and digital customer service, but “there are basic fundamental attitude problems to resolve in the customer service market before we can move forward”.

AI, then, is not a magic bullet for issues facing businesses – and it will require proper implementation and thorough consideration.

However Neil Maiden said that “combining generative AI with machine learning, creative search and old fashioned, symbolic AI” will help people come up with new ways to solve problems.

We captured the AGBI AI panel session in full and are pleased to share this with you now. Watch the video above for more insights and expertise.

Latest articles

Aramco will use the Cerebras CS-3 chips to build and deploy large language models

Aramco to buy AI chips from Abu Dhabi-backed Cerebras

Saudi Aramco is to buy advanced semiconductor chips from Cerebras Systems, the Abu Dhabi-backed chipmaker aiming to challenge Nvidia’s dominance in the AI arena, as it seeks to boost artificial intelligence in the kingdom. The state-owned energy giant will use Cerebras’ CS-3 chips to build and deploy large language models (LLMs) – computer models essential […]

IEA executive director Dr Fatih Birol. The agency has cut its 2024 oil demand growth outlook by about 7 percent

IEA cuts oil demand forecast as Chinese economy stalls

Rapidly slowing Chinese economic output is the primary driver of falling global oil demand, the International Energy Agency has said, as it cut the forecast in its monthly oil market report. The Paris-based energy watchdog has trimmed its 2024 oil demand growth outlook by 70,000 barrels per day, or around 7 percent, to an average […]

NMDC Energy provides engineering, procurement and construction for energy giants such as Adnoc and Saudi Aramco

Shopping trip for NMDC Energy boss after blockbuster IPO

NMDC Energy is looking for merger and acquisition targets after delivering the UAE’s biggest initial public offering of 2024, its CEO has told AGBI. Ahmed Al Dhaheri said the Emirati company, which listed on the Abu Dhabi exchange on Wednesday, would announce “some M&A soon” and was focusing on expansion outside the Gulf.  He also […]

Emirates pilots pictured in an Airbus A380. Analysts have warned that the aviation industry could be short of 80,000 pilots by 2032

AI could help with pilot shortage, says Emirates COO

Artificial intelligence could allow for planes to fly with just one pilot, an Emirates airline executive has said. This would also help ease the Middle East’s pilot shortage and change how the aviation industry operates. Adel Ahmed Al Redha, chief operating officer of Emirates airline, told AGBI that aircraft operations “might go to maybe one […]