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Dnata

Dnata Overview

Dnata – or Dubai National Air Travel Agency – provides aircraft ground handling, cargo, travel and flight catering services to more than 400 airlines at over 120 airports in more than 80 countries across the world.

Dnata was founded in Dubai in 1959 to provide support services at Dubai International Airport.

By the mid-1980s, it was employing 2,500 employees in three divisions: Dnata Airport Operations, Dnata Cargo and Dnata Agencies, a Dubai-based travel agency, acting on behalf of carriers including Aeroflot, Aer Lingus, British Airways, Swiss and United Airlines.

Ownership was passed by the government of Dubai to Investment Corporation of Dubai, the emirate’s sovereign wealth fund, in 2007.

The company is part of Emirates Group, which also owns the Emirates airline, which was started by Maurice Flanagan, then managing director of Dnata, in 1985.

In 2008, Dnata acquired a 23 percent share in the travel company Hogg Robinson and 49 percent of the global outsource provider Mind Pearl. In 2015 it bought RM Ground Services of Brazil.

Dnata’s international operations in six continents now make up 75 percent of total revenue. In 2023 Dnata secured more than 120 contracts across its airport services and catering and retail divisions.

It recently opened state-of-the-art cargo facilities in Belgium, the UK, Pakistan and Canada. Two further advanced cargo centres are due to open in Iraq and the Netherlands.

Dnata News

Owned by ICD, ground services provider Dnata is part of Emirates Group and operates in 90 airports in 16 countries

Owner of Emirates Airline reports climb in profit

The Investment Corporation of Dubai (ICD) said profit and the value of its assets rose last year, buoyed by performance in its aviation, real estate and banking portfolio. Net income climbed 6 percent to AED53.2 billion ($14.5 billion) and the value of its assets more than 10 percent to AED1.47 trillion, the sovereign wealth fund […]

Workers inspect a Flynas jet on the tarmac in Riyadh. The IPO could value Flynas at up to $3.7bn

Flynas to test appetite for airline IPOs as Gulf rivals look on

Low-cost carrier Flynas is preparing to go public on the Saudi Exchange this month in a deal that is being watched not only by investors but also by Gulf rivals considering their own listings, analysts have told AGBI. Among them is Abu Dhabi’s Etihad Airways, whose long-anticipated initial public offering could be shaped by Flynas’ […]

2D0WH70 In Technology Research Facility: Female Project Manager Talks With Chief Engineer, they Consult Tablet Computer. Team of Industrial Engineers

Dubai’s hottest new job title: chief AI officer

Three years ago, finding a single person in the Middle East and the Gulf with the job title “chief AI officer” was rare, if not unheard of. Today, however, with the help of the world’s biggest technology companies and their complicated artificial intelligence tools, chief AI officers – or CAIOs as they are also known […]

Emirates Group which includes Emirates airline reported a record profit of $5.6 billion for the financial year ending March 2025; a 20 percent increase over the previous year

Emirates Group delivers record annual profit

Emirates Group, Dubai’s flagship aviation conglomerate, has posted record annual earnings on the back of a surge in international travel, rising cargo volumes and declining fuel costs. The state-owned group, which includes long-haul carrier Emirates airline and global airport services provider Dnata, reported a profit of AED20.5 billion ($5.6 billion) for the financial year ending […]

Leveraging market conditions for Gulf IPOs, the investment Corporation of Dubai is strategically positioned to realise value through the potential listing of its existing assets, including the prominent Dubai Duty Free

Dubai’s ICD could tap IPO market to fund expansion

The Investment Corporation of Dubai (ICD), the principal investment arm of the emirate’s government, could potentially turn to the capital markets with a raft of listings over the next year or so, according to analysts. Established in 2006, ICD is worth about $340 billion and already has one of its crown jewels – Emirates NBD, […]

An Emirates SkyCargo plane being loaded. The airline reported 11% growth in H1 2023 – before the Red Sea disruption

Emirates reports record half-year pre-tax profit

Emirates airline recorded a post-tax profit of $2.4 billion (AED8.7 billion) for the first half of the year, down 7 percent compared to the same period last year.  This year marks the first time state-owned Emirates has had to pay UAE corporate income tax.  When compared to the previous year before tax, the airline reported […]

Dnata provides ground handling and cargo services, as well as catering, ramping and more

Dnata is 65, but its globetrotting is just getting started

Dnata began life 65 years ago as a small travel agency in Dubai. Today it is the airport services arm of Emirates Group, operating in over 30 countries and planning to expand to even more. This month, it signed ground handling contracts with Royal Jordanian Airlines at John F Kennedy airport in New York and […]

A pilot scheme at Amsterdam’s Schiphol Airport involved a partnership with an airline technology company, iFLEAT, and a local food delivery provider, Thuisbezorgd, part of Just Eat Takeaway airline food delivery

Airline passengers to get takeaways delivered onboard

Airline passengers will soon be able to pre-order meals for their journey from a delivery app, a leading industry executive has predicted. The Dubai-based global air and travel services provider Dnata launched a trial of a pre-flight order and delivery scheme in the Netherlands four years ago. Robin Padgett, divisional senior vice-president of the company’s […]

Emirates Airline cabin crew. The Investment Corporation of Dubai owns the airline and has a significant stake in Dubai's biggest bank Emirates NBD

Dubai wealth fund reports record net profit for second year running

Investment Corporation of Dubai, the Dubai government’s main investment unit, has reported a record annual net profit. Earnings were bolstered by higher interest rates and a resurgent aviation sector. ICD owns Emirates and FlyDubai airlines, travel agency Dnata, Emirates National Oil Company (Enoc) and stock exchange operator Borse Dubai.  NewsletterGet the Best of AGBI delivered […]

Dnata staff load cargo into a plane at Cointrin Airport in Geneva. The company's expansion into Rome will need a €20 million investment

Dnata CEO confident of victory in Rome airport case

The group CEO of Dnata, the Dubai-based global air and travel services provider, is “very confident” the company will soon begin operations in Rome. “We’re certainly planning to be operating this year,” Steve Allen told AGBI at a media event on Tuesday, referring to an appeal ruling on the decision to award ground-handling contracts due […]